Privacy Policy | Maison Kojira

Effective: August 2026

At Maison Kojira, we respect your privacy. Maison Kojira complies with Thailand’s Personal Data Protection Act (PDPA). This policy explains how we collect, use, share, retain, and protect your personal information.

Maison Kojira Co., Ltd. (“we,” “us,” or “our”) is the data controller responsible for your personal data under Thailand’s Personal Data Protection Act (PDPA).

1. Data We Collect

Personal details: name, email, mobile telephone number, billing and delivery address, and other information you provide when placing an order or contacting us.
Payment details: processed securely by third-party payment providers such as Stripe and Omise Co., Ltd. (Opn Payments), where available. We do not receive or store full card numbers on our servers.
Technical data: IP address, device information, cookies, analytics, and browsing activity on maisonkojira.com.

2. How We Use Your Data

  • To process and deliver your orders.
  • To manage Maison Kojira Letter subscriptions and other communications you request.
  • To improve our website, products, and customer experience.
  • To prevent fraud, protect our website, and maintain the security of transactions.
  • To comply with legal obligations, including tax, accounting, and consumer-protection requirements.

We process personal data where necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.

3. Data Sharing

We do not sell or trade personal data. Information may be shared where necessary with payment processors, including Stripe and Omise Co., Ltd. (Opn Payments), for payment processing, fraud prevention, transaction management, and related payment services. We may also share information with delivery partners, website hosting and security providers, communications and email service providers, analytics providers, professional advisers, and regulatory or public authorities where required by law.

Personal data is stored in the systems and infrastructure used to operate our website, online store, customer communications, payment services, and related business operations. Some of these systems are operated by third-party service providers and may be located outside Thailand.

Where personal data is transferred internationally, we apply appropriate safeguards as required by applicable data-protection law.

4. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention, and dispute-resolution requirements.

Order and transaction records, including related customer-service correspondence, are retained for at least 12 months from the transaction date and for longer where required for legal, accounting, tax, fraud-prevention, or dispute-resolution purposes. Maison Kojira Letter and other marketing data are retained until you unsubscribe, withdraw consent, or request deletion, unless continued retention is required by law.

5. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Payment information is processed through our payment providers using their secure payment systems.

6. Cookies & Tracking

We use essential cookies to operate the website and may use non-essential cookies or similar technologies for analytics and user-experience improvements. Where consent is required, non-essential tracking is used only in accordance with your cookie choices.

You can reject non-essential cookies or change your preferences through the cookie settings available on our website. You may also withdraw your consent at any time. More information is available in our Cookie Policy.

7. Your Rights

Under Thailand’s Personal Data Protection Act and other applicable data-protection law, you may have the right to:

  • Access your personal data.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion of your personal data where applicable.
  • Request restriction of or object to certain processing where applicable.
  • Receive or request transfer of your personal data in a portable format where applicable.
  • Withdraw consent at any time where processing is based on consent.
  • Unsubscribe from marketing communications at any time.
  • Lodge a complaint with Thailand’s Personal Data Protection Committee where applicable.

To exercise your rights, contact us using the details below. We may require reasonable proof of identity before processing a request.

8. Updates

We may update this policy from time to time to reflect changes in law, technology, our services, or our practices. The latest version will be published on this page with its effective date.

9. Governing Law

This policy is governed by the laws of Thailand. Any disputes shall fall under the jurisdiction of the Thai courts, subject to any rights or remedies available under applicable law.

10. Contact

For privacy-related questions or to exercise your data rights, please contact us at:

Maison Kojira Co., Ltd.
138/21 Soi Sukhumvit 56
Phra Khanong Tai, Phra Khanong
Bangkok 10260, Thailand
Email: hello@maisonkojira.com